Privacy Policy

1. Data Controller

In compliance with EU Regulation 2016/679 (General Data Protection Regulation, GDPR) and Organic Law 3/2018 of 5 December on the Protection of Personal Data and guarantee of digital rights (LOPDGDD), users are informed that the controller responsible for processing their personal data is:

• Controller: Mi Oliva Gourmet Sur, S.L.
• Tax ID: B56069024
• Registered address: C/. Doce de Octubre 1, 2º 2, Córdoba, Spain
• Email: info@miolivagourmet.com
• Phone: 635 30 48 29

2. Purposes of Processing

At Mi Oliva Gourmet Sur, S.L. we process personal data provided by users for the following purposes:

1. Processing purchases made through the website.
2. Responding to enquiries, requests or communications submitted by the user.
3. Managing the customer account, where applicable.
4. Sending commercial communications by electronic means, where consent or sufficient legal basis exists.
5. Managing the sending of newsletters, promotions and informational content, upon subscription.
6. Preventing fraud, payment incidents and misuse of the website.
7. Fulfilling applicable legal obligations.

3. Categories of Data

Depending on the circumstances, we may process the following categories of data:

• identifying data;
• contact details;
• billing and shipping data;
• transaction and order data;
• browsing data, subject to prior consent where legally required;
• any other data voluntarily provided by the user.

4. Legal Basis for Processing

The legal bases for processing are:

• the performance of a sales contract or pre-contractual measures;
• compliance with legal obligations;
• the consent of the data subject, where required;
• the legitimate interest of the controller — for example, to prevent fraud, handle claims or improve the service — provided that the user's rights do not override such interest.

5. Recipients

Data may be disclosed to:

• financial institutions and payment providers;
• logistics and transport operators;
• technology and web hosting providers;
• email marketing, analytics or customer service providers;
• public authorities, courts and tribunals, where a legal obligation exists.

Personal data will not be sold to third parties.

6. International Transfers

Some of our service providers (web hosting, payment gateway, analytics) may be located outside the European Economic Area or may access data from third countries. In such cases, transfers are carried out under the safeguards provided for by the GDPR, such as the Standard Contractual Clauses approved by the European Commission or the adequacy decision for the EU-US Data Privacy Framework, as applicable to the specific provider.

7. Data Retention

Data will be retained for as long as necessary to fulfil the purpose for which it was collected and, thereafter, for the periods required by applicable law to address any potential legal liabilities.

8. User Rights

Users may exercise the following rights at any time:

• access;
• rectification;
• erasure;
• objection;
• restriction of processing;
• portability;
• withdrawal of consent, where processing is based on consent.

To do so, please send a request to info@miolivagourmet.com, enclosing a copy of an identity document where required.

Users also have the right to lodge a complaint with the Spanish Data Protection Agency if they consider that the processing of their data does not comply with the law.

9. Security

Mi Oliva Gourmet Sur, S.L. applies appropriate technical and organisational measures to protect personal data and prevent its loss, alteration, unauthorised processing or access.

10. Source of Data

In general, the personal data we process is provided directly by the data subject, through forms, purchase processes, subscriptions, communications or browsing on the website.

11. Policy Updates

Mi Oliva Gourmet Sur, S.L. reserves the right to amend this privacy policy to reflect legislative, judicial or operational changes to the website. In such cases, the updated version will be published on this page.